OUR PROCESS

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Rainbow Computer Technology, Inc.’s large, in-house Technical Center gives us significant advantages over the competition when it comes to reconditioning, servicing and repairing your printing equipment, on time and on budget. We use a unique 5-step process which ensures our professionals meticulously cover every inch of your printer, leading to like-new functionality and long term reliability.

Step 1


  • First we unpack your machine and perform a thorough completeness check through our audit and inspection process.
  • We check overall condition of each printer to insure there are no signs of transit, panel or frame damage.
  • Machines in acceptable condition have their covers removed to give our experienced technicians complete access to start our reconditioning process.
  • Machines in unacceptable cosmetic condition are fully tested and broken down for parts.

Step 2


  • All internal parts and assemblies are removed down to the frame of each machine.
  • Several different types of vacuums are used to remove all dust, toner, oils and developer from every crack and crevice.
  • Each assembly and part is individually cleaned by an expert technician.
  • Assemblies undergo external tests for functionality and wear.
  • Assemblies that meet our high standards are re-installed – those that don’t are replaced with new parts.

Step 3


  • Most all preventative maintenance parts in the machine are removed and replaced with new.
  • This includes filters, seals, rollers, drums, belts, bearings, flanges, pulleys and other items.
  • Preventative maintenance items play a key role in functionality, quality and reliability of the machine – any item that doesn’t meet our stringent standards is replaced.

Step 4


    • Our Technicians reassemble the machines and run all diagnostic routines on your machine to ensure it is fully functional and bug-free.
    • The machine is then powered up for a thorough test-printing session involving thousands of pages to ensure top quality.

    Any faulty items identified during the final stage and test process are replaced until the machine operates at full quality to insure reliability.

Step 5


Once the machine is fully tested and passes the quality control process checklist the machine goes through a final clean process then disassembled and finally crated for shipment.

 

 

 

 

 

What Makes Rainbow Computer Technology Stand Out Above the Rest?

At Rainbow, we’re obsessed with the tiniest details that lead to superior performance and long term functionality in every printer we work on. Our local reconditioning center allows us to maintain an unparalleled level of quality control. And our obsession even extends to the exterior of printers, which is why we’ve teamed up with a professional paint company to ensure all printers we condition both work and look ‘just like new.’ Even the color and texture of paint used is scientifically aligned to Ricoh’s quality standards. It’s this dedication to go one step beyond that allows us to deliver an unbeatable rate of customer satisfaction.

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